With us, there’s no getting upset – you can do that elsewhere. First and foremost you are, of course, concerned about acquiring a first-class product and this is what we can provide you with. Yet we are also able to provide you with services related to your order which truly set standards – because they make our work together easy, reliable and enjoyable.
This is why we provide you with a designated contact person, who knows your project inside out: not a salesperson but a textile professional who knows what you are talking about and is able to follow. Prior to delivery, you will receive a binding notification.
Upon request we can, of course, also create a stock on demand for you and deliver your goods just in time. In order to make sure that our goods can be ideally processed on your machines, our technical customer service is ready to provide you with on-site support if you have any questions.
So that everything runs perfectly smoothly.
To ensure that everything runs smoothly:
You only know afterwards whether a product really does what it’s meant to? This may be true, yet our quality philosophy already provides you with a great deal of security beforehand.
Therefore we meticulously inspect every square centimetre of our fabrics for irregularities and flaws. Wherever possible, we manufacture advance samples of fabrics and blended yarns which are individually developed for you. And we regularly invest in further training for our staff, optimisation of our business and official certifications in all important fields.
So that you can be sure that our promises are kept.
Velener Certificates include: